Mental Health Services

We aim to deliver the best care to patients, people and families in our local communities by working effectively with partners to help people live well. Our strategy is to deliver whole person, place-based care using a population-based approach to mental disorder prevention and mental wellbeing promotion.

NHS mental health services in Shropshire, Telford and Wrekin are provided by Midlands Partnership University NHS Foundation Trust (MPFT). There is a lot of useful information on their website.

Looking after yourself

There are little thinks you can do to look after yourself your mental health. Just a few simple changes can help improve your mood and cope with life’s challenges.

With the Every Mind Matters online platform, you can get free expert advice and practical tips to help look after your mental health and wellbeing.

NHS Talking Therapies (previously known as IAPT)

If you are feeling stress, anxious or depressed, you might struggle with work, life or relationships. NHS Talking therapies can help.

Your GP can refer you to your local NHS Talking Therapies service – or you can self-refer yourself online.

Crisis

If you are experiencing significant emotional or mental distress, call NHS 111 and select the mental health option.

The services offers 24/7 advice and support if you are:

Experiencing worry, anxiety or fear that you can’t control
Hearing voices and seeing things that others can’t
Considering harming yourself
Find yourself withdrawing from your friends and family

Alternatively you can contact our Freephone 24/7 urgent NHS Mental Health Helpline. For Shropshire, Telford and Wrekin residents call 0808 196 4501 or email access.shropshire@mpft.nhs.uk

If someone’s life is at risk, call 999 or go to A&E.

If you are worried about your own, or someone else's immediate safety, have thoughts about hurting yourself or other people, or do not feel you can keep yourself or someone else safe, you should call 999 immediately.

Other urgent mental health support

SANEline – This is a national out of hours mental health helpline. It offers specialist emotional support, guidance, and information to anyone affected by mental illness, including family, friends and carers. They are open every day from 4pm – 10pm on 0300 304 7000. They can also be contacted via email support@sane.org.uk; however, there is normally a 72-hour turnaround time for replies.
Samaritans – Available 24 hours a day 365 days a year by calling 116 123 (free from any phone)
National Suicide Prevention Helpline UK – Available on 0800 689 5652 (6pm – midnight every day)
CALM – Available on 0800 58 58 58 (5pm – midnight every day). They also have a webchat service
Shout – Available via text, if you message SHOUT to 85258. Shout offers a confidential 24/7 text service if you are in a crisis and need immediate help.
Papyrus Hopeline UK – Available to under 35 year olds, struggling with suicidal feelings or concerns about a young person who might be struggling, on 0800 068 4141 (24 hours, 7 days a week) or text 07786 209 697.
Nightline - Students can look on the Nightline website to see if their university or college offers a night-time listening service. Nightline phone operators are all students too.
Switchboard - Available to people who identify as gay, lesbian, bisexual or transgender, on 0300 330 0630 (10am–10pm every day) or via their webchat service. Phone operators all identify as LGBT+.
Cruse - the UK’s leading bereavement charity; provides a helpline run by trained bereavement volunteers, who offer emotional support to anyone affected by grief. Call 0808 808 1677 (Monday to Friday, 9.30am-3pm).
Childline - a free, private, and confidential service where young people can talk about anything. Calls are free and confidential. Calls are not recorded, and their number won't show up on any phone bills. Call 0800 1111 (24 hours a day, every day).

Already in contact with mental health services

If you are already receiving mental health support from our services, the first point of contact should be your named worker. Your care plan and any clinical letters will contain information on how to contact them. If they are not available, ask to speak to the clinician on duty.

Alternatively, you can also seek support from your GP.

Other non-urgent mental health support

Safe Haven out-of-hours Crisis Cafe - Located at Scared Hearts Church in Silver Link Road, Tamworth, B77 2EA, the café supports people living in Tamworth, Lichfield and East Staffordshire who are experiencing severe mental distress or crisis. It is operated by Burton Mind in partnership with MPFT and is open weekdays 5pm-11pm; 9am-5pm on Saturday and Sunday; and 10am-2pm on bank holidays.
Calmer Cafes (Shropshire) - Mental health cafe drop-in service run by Shropshire Mental Health Support, located in Shrewsbury, Oswestry and Church Stretton. Click on the link for full details.
Calm Cafe (Telford and Wrekin) - Mental health cafe drop-in service run by Telford Mind, located in various locations in Telford and Wrekin. Click on the link for full details.
CAMHS (South Staffordshire) - Provides emotional wellbeing and mental health services for Children and Young People (0-25). Click on the link for more information on services and how to make a self-referral, alongside helpful information for young people and parents/carers.
BeeU (Shropshire, Telford and Wrekin) - Provides emotional wellbeing and mental health services for Children and Young People (0-25). Call the BeeU Access Team on 0300 124 0093.

If you are deaf please contact:

The deaf health charity SignHealth provides psychological therapy and support.

You can complete an online self-referral, or contact SignHealth’s therapy team via text on 07984 439473, by calling 07966 976747, or emailing therapy@signhealth.org.uk.

For more information and links to its BSL health video library visit Psychological Therapy - SignHealth.