The Accessible Information Policy sets out the ICB’s approach to identifying, recording, flagging and sharing of information relating to patients and their communication needs, where this need arises from a disability, impairment or sensory loss.

This policy describes the scope of volunteering and the approach of NHS STW to the management of volunteers that provides them with support to undertake this valuable role.

We welcome speaking up and we will listen. By speaking up at work you will be playing a vital role in helping us to keep improving our services for all patients and the working environment for our staff. This policy is based upon the national policy issued by NHS England and its aim is to ensure all matters raised are captured and considered appropriately and all staff can express their concerns confident in the knowledge that they will be listened to, followed up and changes made as a result.

For more information on Freedom to Speak Up, click here.

The Standing Operating Procedure (SOP) sets out what staff should do when receiving a request for personal information, such as medical information or staff information, and applies to NHS Shropshire, Telford and Wrekin for records for which they are the Data Controller (or Data Processor as required).