Approval Granted for ‘Intent to Award’ County’s GP Out of Hours Contract

Following the NHS Shropshire, Telford and Wrekin Board Meeting which took place on Wednesday 29 January, Board members have approved the recommendation and intent of county commissioners to award the GP Out of Hours contract to Medvivo.

Importantly, we remain within the procurement process and whilst the standstill period is active, we cannot officially confirm Medvivo as the new provider or share any further information – only that it is our intention to award the contract at this stage.

In line with statutory and legal duties, we have undertaken a robust, transparent and fair commissioning process since August 2024 to determine the future of the GP Out of Hours service in the county.

This has been undertaken by NHS Shropshire, Telford and Wrekin, through a competitive procurement process in order to continue providing a high-quality, value for money out of hours service that meets the needs of our local people, in accordance with the key principles of the Provider Selection Regime (PSR).

As part of this process, we have collected a wide range of patient feedback to help understand people’s views around GP Out of Hours services and what is important to them. This has enabled us to enact our role as health commissioners in ensuring provision of the very best service we can, and to comply with national procurement regulations.

Once we are able to share further information and confirm the new provider, we will communicate this widely to patients, the public, our partners and stakeholders.

Yours sincerely,

Dr Lorna Clarson, Chief Medical Officer, and Gemma Smith, Director of Commissioning at NHS Shropshire, Telford and Wrekin

For more information on the GP Out of Hours re-procurement process, please visit the following webpage, where you will also find a Frequently Asked Questions (FAQ) document: General Practice (GP) Out of Hours Service - NHS Shropshire, Telford and Wrekin.