There are several organisations who provide health and social care within Shropshire, Telford and Wrekin and we encourage you to contact these organisations directly if you need any advice or have any concerns about the service that you have received.

Most organisations have a Patient Advice and Liaison Service (PALS) who will be able to discuss their complaints process with you.

Find out more about complaints please follow this link 

Our Prescription Ordering Direct service, process your repeat medication requests for a number of GP practices.

For patients registered with a Shropshire GP practice, you can email: shropshire.pod@nhs.net

For patients registered with a Telford and Wrekin GP practice, you can email: tw.pod@nhs.net 

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The Freedom of Information Act gives you the right to ask for information from public services, including NHS Shropshire, Telford and Wrekin.

How to submit a Freedom of Information (FOI) request?

Please contact: mlcsu.foiteam@nhs.net

Click here for more information about Freedom of Information

You have the right to apply to access any personal data that an organisation holds about you or to give authorisation for someone else to make the application for you.

How do I submit a Subject Access Request?

Contact Patient Services

Write to: NHS Shropshire, Telford and Wrekin, Wellington Civic Offices, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX

Call: 01952 580407

Find out more about Subject Access Requests here.

See a list of our GP Practices in Shropshire, Telford and Wrekin here.

All media enquiries should be directed to our Communications and Engagement team and not to members of staff.

The team operates Monday to Friday, 9am to 5pm (other than public holidays).

Email: stw.communications@nhs.net

If you have an urgent media call outside normal office hours, please contact our out-of-hours communications service on 01743 224786.