Accessibility Statement - NHS Shropshire, Telford and Wrekin

Accessibility statement for www.shropshiretelfordandwrekin.nhs.uk

This accessibility statement applies to the NHS Shropshire, Telford and Wrekin Integrated Care Board (ICB) website: https://www.shropshiretelfordandwrekin.nhs.uk/

Using this website

This website is managed by NHS Shropshire, Telford and Wrekin ICB and is hosted by The Web Orchard, Ground Floor Office, Suite 1, Canon Court North 2, Abbey Lawn Abbey Foregate, Shrewsbury, Shropshire, SY2 5DE.

We want as many people as possible to be able to use our website and we have designed it to be accessible. This means people should be able to:

Customise colours, contrast levels, fonts, text sizes and background styles to suit their needs.
Zoom in up to 400% while ensuring text remains fully visible on the screen.
Navigate most of the website using just their keyboard or speech recognition software.
Listen to most of the website using ReciteMe (available for free to all our users) or a screen reader (including the latest versions of JAWS, NVDA and VoiceOver).

We have tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware that some parts of this website may not yet be fully accessible:

Some images may not have appropriate alt text.
Some PDF documents may not be fully accessible to screen reader software.
Some older videos may not have captions.
Some elements may not be fully navigable using a keyboard.

We are actively working on improving these issues and will continue to make enhancements where needed. We aim to have all pages updated to a suitable standard by December 2025.

If you encounter any accessibility issues or need assistance accessing content, please contact us. You can email us at stw.communications@nhs.net call us on 01952 580 300, or write to us at Wellington Civic Offices, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the NHS Shropshire, Telford and Wrekin’s communications team by emailing: stw.communications@nhs.net

If you need information on this website in a different format, such as accessible PDF or large print, email: stw.communications@nhs.net

We will consider your request and aim to get back to you within five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us with a complaint and you are not happy with our response, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS Shropshire, Telford and Wrekin is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 , with exemptions listed below.

Non-accessible content

The following items are currently non-compliant, although we are actively working to address these issues as part of an ongoing programme to improve the accessibility of this website.

Non-compliance with the accessibility regulations

Some images do not have appropriate alternative text in accordance with WCAG 1.1.1 (Non-text Content). We aim to resolve this issue by December 2025.
Some PDF documents do not meet WCAG 1.3.1 (Info and Relationships). We aim to resolve this issue by December 2025.
Some videos lack captions and do not meet WCAG 1.2.2 (Captions (Prerecorded)) We aim to resolve this issue by December 2025.
Some elements do not have sufficient keyboard focus, and do not meet WCAG 2.1.1 (Keyboard). We aim to resolve this issue by December 2025.

Disproportionate burden

At this time, we have not identified any issues that would be considered a disproportionate burden under the accessibility regulations.

Content that is not within the scope of the accessibility regulations

PDFs and other documents: Some of our older PDFs and Word documents do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. We are actively working to add captions to the most popular older videos.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Some parts of this site link to or use content provided by other websites and we cannot guarantee that these resources are fully accessible.

What we are doing to improve accessibility

We are actively working to improve accessibility on this website and will:

Conduct regular accessibility audits.
Train staff on accessibility best practices.
Implement an accessibility roadmap to address known issues.

We have created a Digital Accessibility document that provides comprehensive guidelines for our employees on how to create, display and present content in an accessible manner. This document covers best practices for things like writing inclusive text, ensuring proper formatting, alt text, inclusive design, captions, text alternatives, colour and data tags, Easy Read formats and keyboard accessibility. It is part of our ongoing commitment to fostering an inclusive digital environment for all users.

Other factors that may impact the accessibility of this website include:

Google Language Translator: Please be aware that translations may not always be accurate, and some text may not be translated at all. We are not responsible for any incorrect or inaccurate translations.

Embedded YouTube Videos: For Android users, Google recommends viewing YouTube videos directly within the YouTube app, which provides additional accessibility features. For Apple users, Google suggests referring to the Apple Accessibility guide for further information: https://www.apple.com/accessibility/

Preparation of this accessibility statement

This statement was prepared on 4 February 2025. It was last reviewed on 6 February 2025.

This website was last tested on 2 February 2025. The test was carried out by The Web Orchard.

We used a combination of manual testing and automated tools, focusing on key user journeys and high-traffic pages. A detailed accessibility audit is available on request.