Our goal, purpose, values and behaviours
Our goal as an organisation is to lead and support delivery of the four Integrated Care System (ICS) aims across Shropshire, Telford & Wrekin:
- Improving outcomes in population health and healthcare
- Tackling inequalities in outcomes, experience and access
- Enhancing productivity and value for money
- Helping the NHS to support broader social and economic development
Our purpose reflects our roles through the lenses of Strategic Commissioner, System Convenor, System Oversight and as a System Partner:
Strategic Commissioner
- commissioning of health and care services to reduce the health inequalities that exist
- leading engagement with local communities and all our staff to shape how services are developed
- commissioning of healthcare to improve outcomes for local people through prevention and effective intervention
System Convenor
- leading on the development of system-level strategies and plans to transform health and care services across our system
- focussing on effective joint working arrangements with all partners
System Assurance
- providing the first line of oversight of health providers across our ICS
- adding value and focus on improving the experience of local people
System Partner
- playing an influential role in the development of strategic solutions that are implemented with partners
- focussing on reducing duplication and improving collaboration
- playing an active role as a local employer and anchor institution* to support the local economy
Our Values
We undertake our unique role in the Shropshire, Telford and Wrekin health and care system with ambition, compassion, optimism and focus. This means that we value diverse contributions, drawing on the expertise and experience of local people, staff, and partners, alongside high-quality intelligence to make choices which best serve the people of Shropshire, Telford and Wrekin. You can expect to see and experience:
Our ambition to succeed. You will also see our people being supported and trusted to do the difficult things with integrity and creativity.
Measured by evidence of behaviours captured through the appraisal process, feedback from ICS partners and staff surveys, along with transparency in decision making and ethical issues in our records.
Our shared purpose. This will be supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities.
Measured by evidence of behaviours captured through the appraisal process, feedback from ICS partners and staff surveys, along with demonstration of the impact of lived experience in the development and tracking of plans.
Our optimism. Where our drive for improvement will be shared with clarity, enthusiasm, and openness.
Measured by evidence of behaviours captured through the appraisal process, feedback from ICS partners and staff surveys, along with feedback from our lived experience groups.
Our unwavering focus. Where we concentrate on improving health and wellbeing with the people of Shropshire, Telford and Wrekin.
Measured by evidence of behaviours captured through the appraisal process, feedback from ICS partners and staff surveys, along with evidence that our investment of resources is aligned to our priorities for improvement in health outcomes and reduction in health inequalities.
Our Behaviours
- Honest and open communication characterised by the free sharing of information, knowledge and expertise.
- Openness to the thoughts and contributions of others characterised by a desire to learn and being open to new ideas.
- Compassion, empathy and consideration characterised by understanding the feelings of others, caring for the wellbeing of colleagues, holding in mind the experience of the individual, and acting to improve the situation.
- Mutual respect for the contributions of others characterised by giving credit for contributions and keeping to commitments made.
- Maintaining a positive mindset, and sense of humour, characterised by seeking the positive even in difficult situations.
- Seeking and valuing collaboration and feedback characterised by valuing the diverse experience and insights offered by all which underpin better decision making.
- Consistency characterised by equitable application of processes and reliability in following through on agreed actions.
- Encouraging others characterised by coaching and supporting colleagues to contribute to the purpose and priorities of the ICB and to develop their skills.
- Bringing your best effort to your role characterised by a sense of pride, attention to detail and persistence to reach the agreed outcome of any task.
- Holding the expectation and experience of the people of Shropshire, Telford and Wrekin at the heart of decision making, characterised by always considering insight and evidence informed clinical outcome, quality and experience when determining the best course of action.
- Being slow to judge characterised by considering all perspectives and challenging ourselves to identify bias, maintain equitable treatment and value diverse perspectives.
- Support characterised by considering the development needs of the team and how this might be supported ranging from day-to-day feedback through to formal development, including those development needs related to their career aspirations.
- Listening characterised by actively seeking the input of colleagues and recognising the impact of their contributions.
- Taking responsibility for delivery characterised by seeing things through and drawing on support to ensure priorities can be delivered.
- Empowering and enabling the team through effective delegation of the actions needed to achieve a goal, and considering the insight offered by others which might further inform and shape the proposed approach.
- Provide clear direction characterised by setting a shared vision, ambition and a sense of the journey.
- Empowering and enabling the team through effective delegation to design how a goal is to be achieved and what approaches offer the greatest opportunities for success
- Considering the insight offered by others which might further inform and shape the direction to be taken to achieve a goal.
- Resilience and reliability characterised by the ability to maintain drive and focus on what matters most.
- Courage characterised by making and communicating decisions even when the message may not be popular, or when the journey might be challenging.
- Flexibility characterised by the ability to maintain an adaptable mindset and learn and adapt to new information and changing circumstances.