In November 2022, Ofsted and the Care Quality Commission (CQC) carried out a reinspection of Special Educational Needs and Disability services in the local area of Shropshire. They found that further progress was needed in relation to waiting times for Autism and ADHD assessments, waiting times for Speech and Language Therapy services, and the quality and timeliness of Education, Health and Care Plans.

Within the county of Shropshire, we were required to develop an Accelerated Progress Plan, setting out how we will make these improvements.

To help inform our plan, we first put out this survey in summer 2023 and again in the spring of 2024. The results and actions taken following the surveys can be found here. We are putting out the survey again to understand your experiences over the last 6 months, to help us measure the impact of the plan and identify further improvements that might be needed.

The purpose of this survey is to help education, health and care organisations in Shropshire to understand the experience of local people who have engaged with local special educational needs and disabilities services.

We are interested in understanding whether, in relation to your experiences over the last 6 months, services met your individual or family needs, and if you are aware of the full range of support available in relation to neurodiversity, speech, language and communication needs and Education, Health and Care Plans.

Thank you very much for taking the time to complete this survey.  Your responses are anonymous and we are not able to link them to you.  Your feedback will only be used to help improve our services and not for any other purpose.  This survey will close on 29 September 2024

How we will use your information

This survey is anonymous and we should not be able to identify you from your responses. The information you have provided will be used for statistical purposes and to inform decision making. We will only publish anonymised responses, parts of responses, or a summarised version of responses and will ensure individual survey respondents cannot be identified. Your response will be stored and kept in line with NHS Shropshire, Telford and Wrekin and Shropshire Council’s Retention Schedule.

Your information will be used by NHS Shropshire, Telford and Wrekin and Shropshire Council to inform the development of services for children and young people with special educational needs. We will not share any identifiable information with any external third parties. Your information will be held securely, and if shared it will be shared securely. We comply with data protection laws concerning the protection of personal information, including the General Data Protection Regulation (GDPR). For more information on how information is held by both organisations and your rights to gain access to the information we hold on you, please see our corporate privacy policy at www.shropshire.gov.uk/privacy or https://www.shropshiretelfordandwrekin.nhs.uk/privacy-notice/

If you have any questions relating to the survey, please email stw.communications@nhs.net and quote the name of the survey within your email