From 1 July 2023 the way members of the public make a complaint about primary care services is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services you will need to contact NHS Shropshire, Telford and Wrekin instead of NHS England.
You can do this by contacting NHS Shropshire, Telford and Wrekin Patient Services Team on:
Telephone: 01952 580407
E-mail: stw.patientservices@nhs.net
Writing to us at: Wellington Civic Offices, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX
If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023.
Find out more about how to feedback or make a complaint about an NHS service.
